Who will be cleaning my house?

We will assign a team to clean your house regularly. All employees are uniformed, insured, and bonded.

How will our relationship work?

We know we must earn your trust and approval each time we visit your home. That is why we do not ask you to sign a contract. We depend on open communication and your honest evaluation of our service. We appreciate when you let us know how we can serve you better.

What time will you be at my house?

Our normal workdays are Monday through Saturday from 9:00 am to 5:00 pm. We will make every effort to meet your needs.

What do I need to do before the cleaning?

So the time we spend in your home can be as efficient as possible, we ask that you pick up clothing, toys or other household items.

What if something is damaged during the cleaning?

We treat your home with complete care and respect. However, should damage or breakage occur while we are cleaning, we will make every effort to repair or if necessary, replace the item. When appropriate, insurance claims will be filed.

Am I liable for worker's compensation, insurance or employment taxes?

Many homeowners are not aware of their personal liability regarding work related injury and social security taxes for independent home-service workers. No need to worry, we take care of all this for you.

Do I need to buy cleaning supplies and equipment?

No. We will bring all the equipment and normal cleaning supplies. However, if you have a special product you would prefer, our staff will be more than happy to accommodate you.

Do I need to be home when you come?

Many of our customers are not home when we clean. Only the professionals who will be cleaning your home will have access to your home. To insure added security, all house keys are individually coded and cross-referenced. If you choose not to provide a key and we are unable to access your home for a scheduled cleaning, you may incur a lockout charge.

What about holidays or changing a scheduled cleaning visit?
If you need to change a scheduled cleaning visit we appreciate a 24-hour notice. When no notice is given, we may need to charge a $50 fee if the team cannot be reassigned. If your scheduled cleaning falls on a major holiday, we will contact you to reschedule your service.
How do I pay for the service?

Most customers find it convenient to simply leave a check in the home, made payable to Bay Area Pro Cleaning, Inc. If you prefer, we are also able to take your credit card information over the telephone. Payment is made on the day of each cleaning visit.

Is it necessary to tip my cleaning crew?

No. However, if you feel our cleaning staff has gone above and beyond your expectations, you may tip them.

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